Refund Policy
Understanding our policy on refunds.
Overview
We strive to ensure customer satisfaction with our personalized story generation service. This policy outlines the conditions under which refunds may be granted.
One-Time Story Purchases
Due to the personalized and digital nature of our one-time story purchases, refunds are generally not provided once a story has been generated and delivered. However, exceptions may be considered under the following circumstances:
- Technical Issues: If there was a verifiable technical error during the story generation or delivery process that prevented you from receiving or accessing your story.
- Significant Content Errors: If the generated story contains significant errors directly related to the personalization details provided (e.g., completely wrong name used throughout, major deviation from the selected theme) that render the story unusable. Minor grammatical errors or stylistic preferences do not qualify.
To request a refund under these exceptions, please contact our support team at hello@magicalstories.com within 7 days of purchase, providing your order details and a clear explanation of the issue.
Monthly Subscriptions
For monthly subscriptions, you can cancel at any time. Your cancellation will take effect at the end of the current billing cycle, and you will not be charged for subsequent months. Refunds for partial months or unused portions of a subscription term are typically not provided.
If you experience significant technical issues preventing you from using the service for an extended period during your active subscription, please contact support to discuss potential pro-rated refunds or credits.
Refund Process
All refund requests are reviewed on a case-by-case basis. If a refund is approved, it will be processed back to the original payment method within 5-10 business days, depending on your bank or payment provider.
Contact Us
If you have any questions about our Refund Policy, please contact us through our Contact Page or email us directly at hello@magicalstories.com.
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